Unified Tools for Modern Customer Support and Operations
Streamline communication, automate repetitive tasks, and uphold high service standards with ease
Frontline is a suite of powerful tools designed to help businesses deliver fast, organised, and reliable customer support at scale. Built by OSCA Solutions, Frontline empowers support teams to streamline communication, automate repetitive tasks, and uphold high service standards with ease.
From managing support tickets to enabling real-time collaboration and SLA enforcement, Frontline gives you the control and flexibility to support customers with confidence. Whether you're a fast-growing startup or an established enterprise, Frontline adapts to your workflows—helping you stay responsive and reliable.
Accept and manage support requests from email, web forms, and direct API integrations across all your communication channels.
Define and enforce service-level agreements with real-time tracking and breach notifications to maintain high service standards.
Automate repetitive tasks, ticket routing, and notifications to improve efficiency and reduce manual workload.
Enable seamless team communication with internal notes, mentions, and role-based access controls for optimal collaboration.
Frontline Desk is a multi-channel ticketing system built for modern support teams. It helps businesses manage customer conversations, enforce service-level policies, and automate workflows—all from one intuitive interface.
Designed to be flexible and developer-friendly, Frontline Desk supports email-based ticketing, embeddable contact forms, and integrations with your internal tools. Whether you're supporting users, clients, or internal teams, Frontline Desk is built to grow with you.
Accept support requests via email, web forms, or direct API. Automatically assign incoming tickets to the right agents or teams based on your business rules.
Define service-level policies based on ticket priority or request type. Track response and resolution times with real-time breach indicators to maintain high service standards.
Automate tagging, assignment, and notifications based on triggers like status changes, time elapsed, or customer metadata. Build "if-this-then-that" style rules with a user-friendly interface.
Internal notes, mentions, and ticket followers for seamless team communication. Role-based access and visibility controls ensure the right people see the right information.
Monitor ticket volume, response trends, SLA compliance, and team performance with built-in dashboards and comprehensive analytics.
Full-featured REST API for integrating with your internal tools. Webhook support to trigger external workflows or log events.
Offer a professional customer experience with customisable support portals. Let users log in to track ticket statuses and submit new requests.
Built with security and scale in mind. From encrypted communication to audit logs and access controls, your customer data is safe and compliant.
Whether you're a startup or enterprise, Frontline grows with your business. Flexible architecture adapts to your changing needs and team size.
Comprehensive API and webhook support make it easy to integrate Frontline with your existing tools and workflows.
Real-time dashboards and reporting give you full visibility into your support operations and team performance.
Built with enterprise-grade security, including encryption, audit logs, and compliance features to protect your customer data.
Frontline Desk is currently in development and will be available to the public in Q1 2026.
We're building something special for modern support teams. Whilst the full product launch is planned for Q1 2026, we'll be offering early access to select customers who register their interest.
Register your interest using the form below to be amongst the first to experience Frontline Desk when early access becomes available.
Register for Early AccessGet in touch with our team to learn more about Frontline and join the early access programme.